Frequently Asked Questions

Yes. You imagine, we design. Even if you cannot sketch, describe what you need and we will be happy to help.

If you have a custom design in mind, email us at support@litcraft.com and a team member will be in touch with you shortly to discuss your needs.

LitCraft signs are designed by our team in Toronto, Canada and Dublin, Ireland. They are manufactured in Eastern Europe or China.

LitCraft designers need about 3 to 5 working days to make a sign once the design is approved and finalised. Express orders are made in approximately 2 to 3 working days.

We will reach out with tracking information as soon as the sign is made.

Please go to litcraft.co/pages/rfq and submit the design details form there.

A team member will review your request and reach out with details on how to move forward. The design process can take a few days depending on the complexity of the design.

Of course. We will share a mock so you can review it before production starts.

We offer several acrylic backings such as clear, cut-to-shape, full rectangle and more. The best choice depends on where the sign will be installed and the look you are going for.

For photos and examples of each backing style, see our Background Styles Guide.

The ideal size depends on how far people will stand from the sign and how much wall space you have. As a general rule, larger signs are easier to read from a distance and look more proportional behind bars, in storefronts and at events.

For visual examples and recommended sizes by use case, visit our Sign Size Selection Guide.

We offer a wide palette of single colors, warm and cool whites, and multi-color options. Some colors appear softer or brighter depending on your wall color and lighting.

To see our full chart with examples and tips on combining colors, check our Neon Tube Colors & Palette Guide.

Fast shipping takes 7 to 10 days. Our standard free shipping takes 21 to 30 days worldwide.

We have a free shipping option to most countries in the world. If you want express shipping, you can pay extra for that.

The amount is calculated at checkout.

We deliver our neon signs worldwide and have a fast shipping option.

You can see shipping options at checkout.

Large signs are split into multiple smaller signs to help avoid damages during transit.

Please reach out to the team at support@litcraft.com if you need more details.

This mainly depends on the size of the neon and other factors such as the length of neon tube used to make it.

If you are ordering more than one, please reach out and a team member will be happy to assist you.

Take a video showing any damages and contact support@litcraft.com and a team member will be happy to help.

If you bought a ready-made sign, please contact support@litcraft.com and a team member will be happy to help.

Note that custom made neon signs cannot be returned or exchanged unless damaged.

This depends on the type of damage reported. Please contact our support team at support@litcraft.com to get help.