Shipping policy

Shipping Policy for LitCraft

At LitCraft, we aim to make delivery clear, reliable, and stress-free. Please review the details below regarding production, shipping timelines, damage claims, and support.

Production Time

All orders require 3 to 5 business days of production time after full payment has been received.

Because many of our signs are made to order, shipping timelines begin only after production is complete and the order has shipped.

Shipping Options

Free Standard Shipping
Estimated delivery time: 2 to 4 weeks after shipment

Express Shipping
Estimated delivery time: 5 to 10 business days after shipment
Express shipping is available for an additional fee and can be selected at checkout.

Shipping Insurance

All LitCraft shipments are insured against shipping-related theft, loss, or damage.

If your package arrives damaged, appears lost, or is marked delivered but cannot be located, contact us at support@litcraft.co as soon as possible so we can review the issue and help with the claim process.

Damaged Deliveries

If your package arrives with visible shipping damage, you must notify us within 24 hours of delivery.

Please email support@litcraft.co with:

  • Your order number
  • Clear photos of the outer packaging before opening
  • Clear photos of the damage to the packaging
  • Clear photos of the product damage, if applicable

Prompt reporting is required so we can properly document and process shipping insurance claims.

Returns and Return Shipping

For approved returns of non-custom, non-personalized signs, the buyer is responsible for return shipping costs, unless the return is due to our error.

Custom and personalized signs are generally final sale unless they arrive damaged or defective.

Installation

LitCraft does not provide on-site installation services. However, our team is available to assist remotely with setup or installation-related questions.

Delivery Estimates

All delivery timeframes are estimates and may be affected by factors outside our control, including carrier delays, customs processing, weather, and peak shipping periods.

Contact

For any shipping or delivery questions, contact us at:

LitCraft
Website: litcraft.co
Email: support@litcraft.co